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Legal

Privacy Policy

Last updated June 2026

EMBER ("EMBER," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit emberandbody.com or buy from us, how we use it, who we share it with, and the choices and rights you have. By using our website or placing an order, you agree to the practices described here.

Information we collect

Information you provide to us

When you create an account, place an order, start a subscription, or contact us, we collect the information you give us directly, including:

  • Your name and contact details, such as email address and phone number
  • Shipping and billing addresses
  • Payment information — card payments are processed securely by our third-party payment provider, and we do not store or have access to your full card numbers
  • Account login details and any preferences you set
  • The contents of messages you send us, including support requests and product reviews

Information collected automatically

When you browse our site, we and our service providers automatically collect certain technical information, including:

  • Device and browser type, operating system, and IP address
  • Pages viewed, links clicked, and the time and date of your visit
  • Information collected through cookies, pixels, and similar technologies
  • Analytics data about how you found and use our site

How we use your information

We use the information we collect to:

  • Process, fulfil, and deliver your orders
  • Create and manage your account and subscriptions, including renewals, skips, and cancellations
  • Provide customer support and respond to your questions
  • Send you marketing and promotional messages where you have consented, and let you opt out at any time
  • Improve, personalize, and secure our website and products
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Comply with our legal and regulatory obligations

Cookies & tracking

We use cookies and similar technologies to keep your cart and session working, remember your preferences, understand how our site is used, and measure the performance of our marketing. Some cookies are essential to run the site; others are optional. You can manage or disable cookies through your browser settings, though some features may not work properly if you do. Where required by law, we ask for your consent before setting non-essential cookies.

Sharing with service providers

We do not sell your personal information. We share it only with trusted third parties that help us operate our business, and only to the extent they need it to perform their services for us. These include:

  • Fulfilment and shipping partners who pack and deliver your orders
  • Payment processors who handle your transactions
  • Email and communications platforms that send our messages
  • Analytics and advertising providers that help us understand and improve our site

We may also disclose information if required by law, to enforce our terms, or in connection with a merger, acquisition, or sale of assets.

Your rights

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, and to opt out of marketing or certain data uses. To exercise any of these rights, email us at hello@emberandbody.com and we will respond as required by applicable law.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request its deletion, to correct inaccurate information, and to opt out of the sale or sharing of your personal information. We do not sell your personal information. You will not be discriminated against for exercising these rights.

EU & UK residents (GDPR)

If you are located in the European Union or the United Kingdom, you have rights under the GDPR, including the rights to access, rectify, erase, restrict, and port your personal data, and to object to certain processing. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data protection authority.

Email marketing & unsubscribe

If you opt in to our emails, we may send you product news, offers, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at hello@emberandbody.com. Even if you opt out of marketing, we will still send you transactional messages related to your orders and subscriptions.

Data retention & security

We keep your personal information only for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures designed to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. Material changes will be posted on this page, and your continued use of our website after any update means you accept the revised policy.

Contact

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@emberandbody.com.